Return and Refund Policy / 退款与退货政策
Effective within 7 days after receiving the goods.
收到货物后7天内有效。
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1. Return Period / 退货期限
Our return and refund policy lasts for 7 days after receipt. If more than 7 days have passed since you received your goods, we cannot offer a full refund or exchange.
我们的退款和退货政策有效期为收到货后 7 天。超过 7 天，我们将无法为您提供全额退款或换货服务。
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2. Do Not Return to Manufacturer / 请勿退回至原厂商
Please do not return your purchase to the manufacturer.
请勿将购买的商品退回制造商。
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3. Non-returnable Items / 不可退货商品
The following items are non-refundable:
以下商品不接受退货或退款：
1. Gift cards
礼品卡
2. Used products
已使用过的商品
3. Free items (e.g. free devices, free flavors, or free disposables)
免费设备、免费口味、或免费一次性产品
4. Clearance items (including devices and disposable pods)
清仓商品（包括设备、一次性烟弹等）
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4. Return Requirements / 退货所需材料
To complete your return, please provide:
完成退货需提供以下资料：
1. Receipt or order proof
收据或订单证明
2. Proof of defect (photos or video)
商品缺陷证明（图片或视频）
3. Detailed explanation of the issue
问题详情及说明
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5. Conditions Not Eligible for Refund / 不予退款的情况
Items not caused by our error but damaged or missing parts
非因我方失误造成损坏或缺件的商品
Items returned over 7 days after delivery
交货超过7天后退回的商品
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6. Refund Method / 退款方式
All refunds will be returned to the original payment account only.
所有退款均将退回原支付账户。
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7. Refund Process / 退款流程
Once we receive and inspect your return, we will notify you by email. If approved, the refund will be processed to your original payment method within a few business days.
收到并检查您的退货后，我们将通过电子邮件通知您是否批准退款。若获批准，退款将在数个工作日内退还至您的原支付账户。
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8. Refund Delays / 退款延迟处理
If you haven’t received a refund:
如未收到退款，请依序完成以下操作：
1. Re-check your bank account
请再次检查您的银行账户
2. Contact your credit card company
联系您的信用卡公司（可能需要一定处理时间）
3. Contact your bank
联系您的银行（可能需额外处理时间）
4. If still unresolved, contact us at:
若仍未解决，请电邮至：[email protected]
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9. Sale Items / 特价商品
Only regular priced items are refundable. Sale or clearance items cannot be refunded.
仅正价商品可退款，特价商品不可退款。
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10. Exchanges / 换货政策
We only replace defective or damaged items. If you need to exchange the same item, contact us at [email protected] and send your item to the designated return address.
仅更换有缺陷或损坏的商品。如需更换，请电邮至 [email protected]，并将商品寄回至指定地址。
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11. Return Shipping / 运费说明
To return your product, send it to our return address:
退货地址：
A-G-10, Diamond Residences, Diamond Square, 53100 Kuala Lumpur
联系电话：014-752-7995
Return shipping costs are borne by the customer
退货运费由客户自行承担
Shipping fees are non-refundable
运费不予退还
If refund is granted, return shipping will be deducted from the total
若获退款，运费将从退款中扣除
For high-value items, consider using trackable shipping or insurance
建议对高价值商品使用可追踪运输服务或加购运险
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12. Need Help? / 需要帮助？
For questions related to returns or refunds, please contact:
如有关于退款与退货的问题，请联系：
Email / 邮箱： [email protected]